Customer
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here to watch the on-demand version of this webinar
Tuesday 26th January 2010, 11am
Customer demands and expectations are changing. In order to keep up, insurers must be able to understand how the "Ipod" generation want to service their policies, as well as maintaining strong relationships with the existing customer base. With this in mind, the second in Post’s Beat the Odds webinar series will look at issues such as:
- Providing service the way customers want it at that moment in time - one size does not fit all
- Keeping up with the digitally enabled consumer to ensure increased revenues, retention of market share, increased customer satisfaction and relationship management
- Aligning business and technology strategies to develop an integrated business model that addresses all the customer’s needs, from direct selling to self-sufficiency
- Getting customer service right - meeting and exceeding their ever increasing expectations
Hear from:
Keith Aylwin, consultant, CSC
Alvin Jackson, director, Mulberry Consulting
Nicholas Thurlow, director, Text2Insure (part of Fortis UK)
Click here to watch the on-demand version of this webinar
